[Image]ine Working in Engineering at Helpshift

Abinash Tripathy
4 min readSep 5, 2017


Meet Vedang, Principal Engineering Manager for seven years at Helpshift.

  1. What does your day-to-day at Helpshift look like?

I review architecture, read code, enable customer service, help the product guys understand the engineering pros and cons of their product decisions, and prioritize work to for maximum productivity. I work with an amazing team. They make all of this possible and achievable.

That means I also get to hang out with my best friends, catch up on their day-to-day, laugh at inside jokes that have been running for years, and overall have a blast. Seven years at a place lets you build deep relationships and puts a smile on your face when you think about work!

2. What has been your favorite team offsite, and why?

When we were cash-strapped and raising funds, a team off-site was the running joke of the company. “After Series A!” we would raise our glasses and say. As time went on without funding in sight, every request turned into “After Series A!”.

So when we did raise our round, we treated ourselves to a long weekend at an amazing villa in Goa. It was an amazing celebration and the world was our oyster. It remains my favorite off-site because the funding felt like validation.

3. What role(s) did you start in at Helpshift and how have you graduated/migrated into different roles?

I came to Helpshift with a strong systems background: writing kernel modules and working on storage replication. I started writing Python at Helpshift and then graduated to Clojure (in 2011, when almost no one else was writing Clojure). I’ve since written and helped design large chunks of the Helpshift architecture, and have learned interesting things about distributed systems through trial-by-fire. Today, I make an impact by making sure my team has clear, unambiguous goals and all the resources to achieve these goals.

4. What’s your favorite thing about working for a tech startup?

I have a lot of “favorite things” about working at Helpshift (we keep our workplace fun!). A small example of this is that on any given day someone will bring home-made snacks and goodies for the others to enjoy.

5. What advice would you have for prospective Helpshift candidates?

We’re still a small enough company that everyone knows everyone else by name. If you’re the kind of person who wants to get in on the ground floor and grow with a company, we’re perfect for you. Come with a no-nonsense, no-bullshit attitude. Be a kind person.

6. What is your proudest moment at Helpshift?

My colleagues and I have taken this company from serving a few requests per second to serving 50,000 requests per second. We’re installed in over 2 Billion devices in the world. That means that there’s a 50% chance that you (reader) have us installed in one of the apps on your phone. That sentence is a source of great pride for me.

7. How would you describe the company culture and what do you like most about it?

As a company, we’ve always looked towards attitude over smarts. We want people who are good listeners and good communicators. We want people who are passionate and hold strong opinions. We want people who care about quality. This is the culture that we’ve always striven to maintain at Helpshift.

8. Superpower (real or fake):

Obscure Emacs shortcuts. Give a man Emacs and he’ll get some programming done. Teach a man how to tweak it and play with it and he’ll happily shave yaks for the rest of his life.

9. Slightly addicted to:

Tea. Walking out of the office to have road-side tea every evening is an old Helpshift tradition. I’m always on the lookout for great Masala Chai, and if you come to my home I’ll whip up a fantastic cup of tea for us to chat over!

10. Always on the search for the perfect:

New book to read. Reading is one of my favorite ways to unwind. I read anything that I can get my hands on: fantasies, travelogues, thrillers, pop psychology, autobiographies, technical books, comics, you name it!

11. If you could interview one person, dead or alive, who would it be and why?

Isaac Newton or Albert Einstein or Alan Turing! (Sorry I cheated.) These were phenomenal people with world-changing ideas. How did they get them? How did they remain productive all their lives? What was their work day like? What did they do for leisure? Who did they look at for inspiration? I’d love to know these answers!



Abinash Tripathy

Empowering the world’s largest brands with AI, bots and digital messaging for next generation customer service.