Employee Spotlight: Dushyant Dixit

Current Role: Software Engineer II

Tenure at Helpshift: 4 years

“Helpshift’s culture promotes continuous learning. My growth at Helpshift has been a rollercoaster that always goes up — challenging and full of excitement.”

What does your day-to-day at Helpshift look like:

As a DevOps guy, my primary responsibility is to automate and scale Helpshift’s cloud infrastructure. A typical day involves solving production critical problems, collaborating with members on infrastructure issues and possible enhancements.

What role(s) did you start in at Helpshift and how have you graduated/migrated into different roles:

My growth at Helpshift has been a rollercoaster that always goes up — challenging and full of excitement! After joining Helpshift as a NOC engineer, I quickly got promoted to a DevOps role and since then, I’ve never looked back!

Today, I am involved in various architectural design decisions, managing infrastructure cost optimization processes, and many more activities.

What makes your Team stand out at Helpshift?

At Helpshift, the DevOps Team is at the center of all the Engineering Teams. We ensure efficiency at its core — which is needed when so many Teams are dependent on you.

We are always dedicated to managing, automating and optimizing our playbooks.

Describe how Helpshift has helped you in your career development:

Helpshift’s culture promotes continuous learning. I am surrounded by very talented people — there has never been a lack of interesting/useful things to learn from my peers.

Which one of Helpshift’s core values resonates with you most and why:

Be Open: I believe that things get better when you take a stand for things that can be improved and discuss it with peers. These discussions always lead to good ideas and helpful perspectives. Even if I am wrong, I am open to accept it and take constructive feedback. It has always helped me learn new things and improve my knowledge base.

What has been your favorite remote team-oriented event, and why:

The 24 hour remote Hackathon has been my favorite event. We built a working feature in collaboration with different teams. I also got the opportunity to interact with other team members from the marketing, sales, and success departments and was amazed to see the thinking process that goes into building a product.

How does Helpshift support your WFH environment?

Helpshift has provided us with all the necessary work from home gear to boost productivity.

Various fun activities are planned regularly which keeps us engaged and excited!

How would you describe the company culture and what do you like most about it:

Everyone is very helpful and friendly. The thing I like the most is the fact that we are fully trusted to fulfill our responsibilities and encouraged to explore the full potential of our skill sets.

Favorite thing about working for a tech startup:

Employees have the license to think out of the box and apply their skills wherever possible without any restrictions.

What advice would you have for prospective Helpshift candidates:

Helpshift is a place where you never stop learning. Always have the zeal to learn new things every day.

What is your proudest moment at Helpshift:

Delivering a new cloud datacenter for our product in record time. Automations that we built over the years played an important role in completing this project.

Superpower (real or fake):

Having a Time machine. It would be cool to go back in time and enjoy the moments that we missed.

Slightly addicted to:

Coffee — I don’t really wake up until I have a cup of strong coffee!

Always on the search for the perfect:

Restaurant— which would be the perfect combination of open-air ambiance and cheesy food.

If you could interview one person, dead or alive, who would it be and why:

Stephen Hawking, the world-famous theoretical physicist. I am amazed by him and how he has all the answers to life’s mysteries and human behavior.